Last time I received very constructive feedback on my blog and I hope I learnt something thereby. Possibly I will add some note about customer service next week to fill it and fully answer on asked questions.
What I am going to do now is to write blog about employee satisfaction. So we are still in similar topic as I started with.
Firstly, let’s start with some definition. As many other it might mean different things for different people. Employee satisfaction is telling as whether employees are happy about their work, if it content and fullfill their desires and needs.
What I am going to do now is to write blog about employee satisfaction. So we are still in similar topic as I started with.
Firstly, let’s start with some definition. As many other it might mean different things for different people. Employee satisfaction is telling as whether employees are happy about their work, if it content and fullfill their desires and needs.
Satisfied employees are more motivated, they are able to achieve much more and provide positive morale in work place. Satisfied employees make satisfied customers.
What makes employees happy and satisfied is that their are treating with respect and as well they are appreciated for example they are promoted, they have opportunity to make career, to develop.
Another factor which are contributing on employee satisfaction are benefits and compensation, positive management, good atmosphere and cooperation between employees and also between employees and employers.
There are similar methods on measuring employee satisfaction as in customer satisfaction, for example – surveys, which are very popular.
As far as I concern I believe that employee satisfaction has huge impact on customer satisfaction and quality of customer service.
In last feedback I received, you told me to write something more about my personal experiences.
I know I am young and I haven’t many oportunities in workplaces but I have some.
In first work I had I were very unsatisfied employee, especially becouse our boss was overbearing, he did not give us clear instructions, he was choleric, still upset and angry about something and do not appreciate our efforts. I can say I was unsatisfied employee then. My and other employees – we’ve been doing our best on the begining but later, after some time, we started getting worst, service wasn't so good any more, which weren’t good at all, so I am happy I resigned. This show how it works together, after few months of work under pressure customer service got worst becouse we haven’t been motivated, we’ve been unhappy about our work).
But also I still remember my second job, in which I was quite satisfied, maybe I haven’t many perspectives and possibilities of development in this job, but we had a great team, good atmosphere and comunication was great. We cooperated on all levels.
And I will see what current work will gave me, as for now I can say, I am satisfied. I am getting experience in hospitality industry and I think it might have great impact on me, my future job and career.
